2

E‐complaining: a content analysis of an Internet complaint forum

Year:
2001
Language:
english
File:
PDF, 332 KB
english, 2001
3

The role of cause and affect in service failure

Year:
2012
Language:
english
File:
PDF, 233 KB
english, 2012
4

The critical role of customer forgiveness in successful service recovery

Year:
2018
Language:
english
File:
PDF, 990 KB
english, 2018
6

The import of illiteracy to marketing communication

Year:
1995
Language:
english
File:
PDF, 150 KB
english, 1995
9

Toward an objective-based typology of e-business models

Year:
2003
Language:
english
File:
PDF, 111 KB
english, 2003
14

The measurement of a market orientation and its impact on business performance

Year:
2001
Language:
english
File:
PDF, 211 KB
english, 2001
15

Building Bridges: The Company-Customer Relationship

Year:
2003
Language:
english
File:
PDF, 711 KB
english, 2003